SMS Policy

MCY Site Services, LLC, doing business as Poollogix ("we," "us," or "our"), operates a transactional SMS program. This SMS Policy describes how we use text messaging in connection with our services.

Website: https://poollogix.io/

Program Name and Description

The Poollogix SMS Program

Poollogix offers a transactional SMS program to customers who have opted in. We send text messages related to Poollogix platform accounts, billing, security, service updates, and inquiries. We do not send marketing or promotional SMS messages.

Pool construction companies that subscribe to the Poollogix platform may also send their own transactional messages (such as scheduling and phase notifications) to their end customers through the platform. In those messages, the pool builder is the sender, and consent is collected and managed by that company under its own SMS and privacy policies.

Program Type

Transactional / Non-Marketing

Messages are sent in direct connection with a platform account, service order, or inquiry placed with us. We do not send promotional offers, advertising, or general marketing content via SMS.

How to Opt In

You may opt in to receive SMS messages from Poollogix through any of the following methods:

• Demo Request Form: Check the SMS consent checkbox on our demo request form when submitting an inquiry. The checkbox is unchecked by default and is not required to submit the form.
• Account Settings: Enable SMS notifications within your Poollogix account settings.
• Verbal Consent: Provide verbal consent during a phone call with our team.

By opting in, you agree to receive transactional SMS messages from Poollogix as described in this policy. Consent is not a condition of purchase.

Opt-In Confirmation

After opting in, you will receive an SMS confirmation message acknowledging your enrollment. The confirmation message includes our brand name, opt-out instructions, help instructions, and message frequency disclosure.

Types of Messages You May Receive

• Account and signup confirmations
• Billing and subscription notifications
• Security and login alerts
• Platform service and maintenance updates
• Responses to demo requests submitted through our website
• Customer care follow-up communications

Message Frequency

Message frequency varies based on your account activity. You will typically receive 1 to 6 messages per month.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan. Poollogix does not charge you for sending SMS messages, but your wireless carrier may charge for receiving them. Contact your carrier for details about your messaging plan.

How to Opt Out

You may opt out at any time by replying STOP to any message you receive from us. After you send STOP, we will send a single confirmation message and will not send you further SMS messages unless you opt in again.

You may also opt out by disabling SMS notifications in your account settings or by contacting us using the details below.

How to Get Help

Reply HELP to any message for assistance, or contact us using the details below.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy and Data Sharing

We do not sell, rent, or share mobile opt-in data or consent with third parties or affiliates for marketing purposes. Mobile information collected for SMS is used solely to deliver the messages described in this policy and is handled in accordance with our Privacy Policy.

Changes to This Policy

We may update this SMS Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Email: support@poollogix.io